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Services Management and I.T. Outsourcing
Let JAV I.T. save your business time and money through outsourcing some or all of your I.T. services. Our managed services can solve your I.T. challenges through:
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Operations analysis, design and delivery, including contingency planning and disaster recovery services
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Contingency planning including disaster recovery
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Dedicated client account management and operational management
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Commitments to clients Service Level Agreements through quality training, effective processes, regular accurate evaluation, the right attitude and the right people
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A commitment to ongoing process improvement
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Development and documentation of effective and efficient processes and procedures
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HR management capabilities from resource modelling to staff selection, shift rostering, and staff performance reviews with backup support staff at the ready for all operational levels
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Backup support staff at the ready for all operational levels
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Quality technical training development and delivery
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Quality controls including I.T. audit checks
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Change management, problem resolution and (1st to 3rd level) escalation procedures that support client Service Level Agreements
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24x7 on-call support with guaranteed response times
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Thorough and regular client reporting
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Excellent customer service and a high level of professionalism at all times
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The JAV commitment to go the extra mile!
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Each member of the JAV team of outsourcing contractors receives thorough training at JAV before commencing work with our customers. This initial training develops not only technical skills, but also an expectation of excellence in the JAV contracting team and the team's commitment to the highest quality customer service.
Recruitment Services
Our experienced team of I.T recruitment consultants will find you the best I.T. people whether it's for permanent or contracting roles. JAV want to learn about you, your needs, your business so we can save you time and money!
We do the advertising, handle all the candidate enquiries, phone screen, interview and do the reference checks then we present you with only the BEST people for your final selection. You won't be flooded with enquiries. You won't be flooded with CVs. We streamline the recruitment process so you can save your time and energy for your business and what you do best. And we'll save you time and money in the long term too, by ensuring we find you "can do will do" people that are both a technical and cultural fit within your organization and your team.
Search and Selection
Our experienced I.T. consultants use a search process that extends from our own JAV database to advertising. We capture the active jobmarket online at the best I.T. jobsites and capture the passive jobmarket with our newspaper advertising. It's all included in our quality service and you'll be surprised at our competitive rates!
All candidates receive thorough screening including face-to-face interview and reference checks before presentation on a shortlist. Screening techniques include:
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Check of qualifications and accreditations
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Technical and behavioural questions
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Review of candidate suitability for contracting or permanent roles
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Learn more by visiting our website at http://www.jav.com.au
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